FAQ

We accept all major credit and debit cards including Visa, MasterCard, American Express as well as accepting payment through PayPal and Sage Pay. If you are making a larger purchase, or purchase from us regularly, please get in touch with one of our account managers if you would like credit terms.

There are a few reasons why this might be happening! Discount codes cannot be combined with other discount codes. Most of our discount codes are time-bound, so check back to the original place you received the code to check if your code has expired. If none of these apply to the situation, please reach out to us to get that corrected!

Once you have placed an order with us, our team works hard to make sure we are promptly starting to pack and process your order. If you need to change or cancel your order, please call us on 01423 803004 immediately and we will always make your changes as long as the item has not already left our warehouse. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back for a full refund within 14 days of receipt.

We offer an industry leading three year warranty on all IT hardware bought through IntelligentNetworking.co.uk! All of our products are covered by a three year next business day UK warranty or a 2-3 working day warranty for Europe. All of the hardware and components are serial number tracked using our sales tracking system so we can process warranty claims quickly. If you would like to know more about our warranty visit our Warranty page.  

Yes, you can! All of our hardware comes with a three year warranty but bespoke warranty options and SLAs are available. To add this to your order, please get in touch with one of our account managers.  

Please send a photo to our team at sales@intelligentnetworking.co.uk and include your order number so we can look into getting you a new one!

We try our best to answer all the compatibility questions you may have about a product within the product description. If the information is not there, or you still feel unsure, please get in touch with one of our technical sales executives on live chat, phone or email and they will be able to answer all your product compatibility questions.  

Well, aren’t we glad you asked! Refurbished IT hardware is great because you can save up to 80% compared to new and it’s great for the environment since you don’t need to mine new raw materials to create it. It’s as good as new - often the hardware has only been used for a few months and all hardware is thoroughly tested and comes backed with a three year warranty. Why wouldn’t you choose refurbished?

Your data security is our number one priority when it comes to disposing of your used IT hardware. We use the world’s most highly certified data erasure software, WipeDrive by WhiteCanyon to ensure your data is 100% erased. WipeDrive is the only data destruction solution software that has been successfully evaluated to the EAL 2+ Standard. The EAL 2+ certification is required for use by the US Department of Defence, Department of State and Homeland Security.  

We do! Our sister company, Intelligence Hosting Services, offers hosting services including rack space, server/ SAN rental, cloud backup, managed services and more. To find out more, visit the Intelligence Hosting Services website or get in touch on 0800 612 5031.  

All of our marketing emails include an unsubscribe link at the bottom of the email which will automatically unsubscribe you from all marketing emails from IntelligentNetworking.co.uk and other businesses in Intelligent Servers Limited group. Alternatively, please email sales@intelligentservers.co.uk with the email you would like to be unsubscribed. Please note, an account manager may still get in touch with you via email or phone if they require information about your order.  

We are open from 9am-5.30pm Monday to Friday. Outside of these times, you can still place orders which will be processed as soon as the team is back on site. If you need to get in touch with an Intelligent Networking account manager outside of hours, please email sales@intelligentnetworking.co.uk and we will get in touch as soon as possible.  

Yes, our parent company Intelligent Servers sells to the trade shipping hundreds of blind shipments from our warehouse every year. Please email sales@intelligentnetworking.co.uk to speak to our trade account managers.